🔁 Return & Refund Policy – BaitakMart

At BaitakMart, we strive to ensure customer satisfaction. Please read our return, cancellation, and refund policies carefully before making a purchase.

❌ Cancellation Policy

• Orders can be cancelled only before they are shipped.
• Once the order is dispatched, cancellation is not possible through the website.

🔄 Return Policy

• Returns and exchanges are applicable only on eligible products.
• The standard return window is 3 days from delivery (unless stated otherwise on the product page).
• Return eligibility and conditions may vary by product.
• If pickup service is unavailable at your location, you may need to self-ship the product.
• Return or exchange charges may apply depending on the case.

⚠️ Conditions for Return

To be eligible for a return:

• Items must be unused, unwashed, and in original condition
• Original packaging, tags, and invoice must be intact
• Items without original tags will not be accepted
• Customized or made-to-order products are non-returnable
• Requests raised after the return window will not be accepted

💰 Refund Policy

• Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.
• If approved, refunds will be processed within 5–7 business days.
• Refunds will be issued to the original payment method used during purchase.
• In case of Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit.
• Shipping charges (if any) are non-refundable, unless the return is due to a damaged or incorrect product.

🚚 Damaged or Incorrect Products

• If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery.
• Share clear images/videos for faster resolution.
• We will arrange a replacement or full refund at no extra cost.

📝 Policy Updates

BaitakMart reserves the right to modify this policy at any time without prior notice.